Cloud-based legal practice management platform for small to mid-sized law firms. Covers CRM, matter management, time/expense tracking, billing, document management, and task collaboration. Founded by Fraser Mayfield, owned by Cintelli Limited (UK). Priced at $30-40/user/month with free 30-day trial — comparable to Clio Essentials ($39) but significantly less than Clio Manage ($79) or Complete ($99+). Integrates with Xero, Sage, Tripletex (Norway), Moj eRačun (Croatia), Microsoft Outlook, NetDocuments, OneDrive, Google Drive, and DocMoto — indicating a European market focus beyond UK. Achieved Cyber Essentials Plus certification (UK security standard). HTTPS encryption on all interfaces. Data Processing Addendum and GDPR compliance documented. No SOC 2 certification found. 4.8/5 on Capterra UK (5 reviews — too small for reliable sentiment). Known customers: AX Law, ByArb (boutique arbitration). Revenue reportedly ~$660K (GetLatka). Mobile app on iOS. Trust account feature mentioned in Sage Marketplace listing but IOLTA compliance not confirmed. No independent outcome evidence, no practitioner case studies beyond vendor-curated pages. Appears best suited for general practice and boutique firms with simple matter structures in the UK/EU market. Not clearly designed for complex corporate/litigation workflows or firms above ~30-50 attorneys. Not applicable for in-house legal departments.
Capabilities
Spans 5 product areas: Law Practice Management Suites, Document Management, CRM, Marketing and Business Development, Time and Billing, Firm Analytics, KPIs and Reporting Tools.
Workflow Coverage
Based on published feature listings, this tool maps to 8 workflow areas:
- Document Review & Management — Document Management, Document sets/Packages Supported, Extranets or Portals for Document Sharing, Version Control (+10 more)
- Billing, Time & Finance — Billing and Invoicing, Time Tracking, Accounting, Budgeting/Forecasting (+8 more)
- Document Drafting & Automation — Document Assembly, Automated Document Generation and Assembly, Conditional Logic Support, Language Support for International Languages (+11 more)
- Filing & Compliance — Calendar Integration, Calendar Management, Encryption in transit, Access Controls (+7 more)
- Firm Operations & Growth — Task Management, Staff Rostering, Integrations with Document Management Systems, Integrations with CRM (+1 more)
- Client & Matter Lifecycle — CRM, Contacts Management, Conflicts Checking, Custom Client Intake
- Communication & Collaboration — Client Portal, Native Email Client, Collaboration Tools for Document Automation, Integrations with Business Process Systems (+1 more)
- Research & Analysis — Insights and Analytics
Workflow mappings derived from published feature lists. Not independently verified.
Company Info
- Founded: 2018
- Team size: 1-10 employees
- HQ: United Kingdom
- Sector: Case Management, Document Management & Storage
What We Haven’t Verified
This page was assembled from publicly available information. Feature claims and workflow mappings are based on what the vendor and third-party listings publish — not hands-on testing or practitioner feedback.
Workflows
Based on practitioner evidence, Matters Cloud is used in these workflows:
What practitioners struggle with
Real frustrations from legal professionals — the problems Matters Cloud addresses (or should address). Sourced from practitioner reviews, Reddit threads, and case studies.
Attorneys reconstruct their day at 9pm, guessing at time entries — studies show 10-15% of billable hours vanish when you don't track in real time
Solo attorney paying $500+/month across 6 different software tools that don't share data — needs one system that actually handles the basics without nickel-and-diming
Firm uses separate tools for intake, documents, billing, and e-signatures that don't talk to each other — opening a new matter means entering the same client info 4 times across systems that should but don't share data
Practice management and accounting are two different planets — billing lives in the PM tool, financials live in Xero or QuickBooks, and the sync either doesn't exist or breaks every month during reconciliation
Small-to-mid firm uses QuickBooks Online for accounting but needs legal-specific billing features (trust accounting, LEDES invoicing, split billing, matter-level tracking) — bolting on generic invoicing apps creates data silos and manual reconciliation nightmares
Solo/small firm wants Clio-level automation but can't justify $99-149/user/month for Clio's higher tiers — ends up on the cheapest plan without workflow automation and does everything manually, defeating the purpose of having PM software
Small firm's office manager copies new client data from the intake form into the PM system, creates a matter, sets up billing codes, generates an engagement letter, and sends a welcome email — the same 15-step workflow 30 times a month, but every 'automation' tool requires a developer or Zapier expertise the firm doesn't have, so it stays manual
Solo or small-firm lawyer evaluating practice management software can't tell from vendor websites which tools are genuinely built for a 1-5 person firm vs which are enterprise platforms with a 'small firm' marketing page — they waste weekends demoing tools that turn out to be overkill or underbuilt
Where it fits in your workflow
Community Data
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