New Era ADR (neweraadr.com) is a Chicago-based dispute resolution technology platform offering fully virtual arbitration and mediation. Core proposition: binding decisions from experienced arbitrators in 60 days on a digital-native platform, at a fraction of traditional ADR costs (AAA/JAMS). Founded by Collin Williams (Chairman) and Shane Mulrooney (Founder/GC/Head of Customer Experience). $6.3M total funding including oversubscribed $4.6M seed round (Mar 2025) and strategic investment from Marquee Ventures (Chicago Cubs’ VC fund, Nov 2023). Clients include AmLaw 100 firms and top boutique firms. Products: Virtual Mediation (with agreement upload and party invitation workflows), Virtual Arbitration, Expedited Arbitration (60-day binding decisions), mass arbitration infrastructure (with dedicated rules), Title IX informal resolution tools, and California AB 1755 auto dispute mediation (launched Jun 2025). SOC 2 Type 2 certified. Used by USADA for athlete arbitration (Apr 2025), demonstrating institutional-grade dispute handling. Provides contract clause library for systematic incorporation into client agreements. High-profile: Ticketmaster/Live Nation switched to New Era for mass arbitration — Ninth Circuit (Heckman v. Live Nation, Oct 2024) found specific mass arbitration rules unconscionable, case at SCOTUS. New Era filed amicus brief (Jun 2025) arguing the ruling was narrow and didn’t reflect their broader platform. Cardozo Journal analysis questioned whether ‘defendant friendly’ (Nov 2023). Described as ‘one of the faster growing institutional providers of arbitration.’ 2,259 LinkedIn followers. No public pricing. LawNext directory lists as ‘Online Dispute Resolution’ with discount available, intended for non-profit/legal aid and consumer-facing use.
Capabilities
Spans 1 product area: Online Dispute Resolution.
Workflow Coverage
Based on published feature listings, this tool maps to 1 workflow area:
- Communication & Collaboration
Workflow mappings derived from published feature lists. Not independently verified.
What We Haven’t Verified
This page was assembled from publicly available information. Feature claims and workflow mappings are based on what the vendor and third-party listings publish — not hands-on testing or practitioner feedback.
Workflows
Based on practitioner evidence, New Era Expedited Arbitration is used in these workflows:
What practitioners struggle with
Real frustrations from legal professionals — the problems New Era Expedited Arbitration addresses (or should address). Sourced from practitioner reviews, Reddit threads, and case studies.
International arbitration team manages proceedings across London, Singapore, and New York with different procedural rules, time zones, and tribunal preferences — no single platform coordinates hearing bundles, real-time transcription, and virtual hearing rooms across jurisdictions
Two companies sign a smart contract for a $50K software development engagement — the deliverable doesn't meet specs, but filing a traditional arbitration claim through JAMS or AAA costs $10K+ in fees alone, takes 6-12 months, and neither party wants to spend more on lawyers than the dispute is worth
Property management company handles 200+ tenant disputes a year — each one gets escalated to legal, costing $2,000-5,000 per case in attorney fees, when most could be resolved through structured mediation in days instead of months
Where it fits in your workflow
Community Data
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