Priori

In-house legal team spends $3M+ annually across 15 outside firms but has no visibility into whether the work is efficient — invoices arrive as PDF line items that nobody has time to review properly, rate increases get rubber-stamped, and the GC can't answer the board's question: 'why did legal spend increase 20% this year?'

Class action settlement awarded $42M to 500,000 claimants but distributing the money takes 6 months of paper checks, returned mail, and manual identity verification — by the time half the checks arrive, a third have been lost, returned, or never cashed, and the remaining funds sit in escrow while the court demands status reports on why distribution isn't complete

High-conflict custody case generates hundreds of text messages, emails, and voicemails between co-parents — the family law attorney needs to find the three messages that prove a pattern of interference, but they're scattered across platforms and the client's phone screenshots are inadmissible hearsay

When my litigation team receives 100,000 documents in discovery and the partner wants an early case assessment by Friday, I need to understand the key facts, players, and timeline before we've even started formal review — but right now the only option is throwing associate hours at it and hoping we surface the right documents

Couple going through a relatively straightforward uncontested divorce is quoted $10,000-15,000+ per person by traditional family law attorneys — for what amounts to filling out state-specific forms, negotiating a few asset splits, and filing paperwork. They don't need a full-service attorney for every step, but they also can't afford to mess up court filings that affect custody, property division, and their financial future. Need a middle ground between 'hire a $350/hr attorney for everything' and 'download blank forms from the court website and hope for the best'

Small firm sends 50 engagement letters a month and each one requires manually creating the PDF, emailing it, waiting for the client to print-sign-scan-return, then following up twice — the whole process takes 3 days per client when it should take 3 minutes

Corporate legal department manages 500+ matters across 30 outside firms but has no single source of truth — matter details live in email chains, budget approvals happen via PDF attachments, and when the GC asks 'how many active IP matters do we have in EMEA and what's the projected spend?' the answer takes a paralegal two days to compile from scattered spreadsheets

General counsel needs outside counsel for a niche matter — employment dispute in Singapore, regulatory filing in Brazil, or patent prosecution in Germany — but their existing panel doesn't cover it, and cold-calling firms from a directory is a crapshoot

Government records officer gets a FOIA request for social media posts from 18 months ago — the agency's Twitter account has 12,000 posts, nobody saved the deleted ones, and the agency has 10 business days to respond before the requester escalates. Manual scrolling through social media history is not a compliance strategy

Legal ops manager runs an outside counsel RFP by emailing a Word doc to 8 firms, collecting responses in a shared drive, and building a comparison spreadsheet by hand — it takes 3 weeks, the data is inconsistent, and there's no way to compare this RFP's results against last year's

Startup's 2-person legal team is drowning in contract reviews during a fundraise and the GC needs 3 more attorneys next week — recruiting takes 3 months and law firm rates are $500/hour

GC at a mid-market company needs outside counsel for a regulatory investigation but the last firm they used charged $800/hr for a 3rd-year associate — there's no easy way to compare rates across firms, no structured RFP process, and the decision comes down to whoever the GC played golf with last, not who's actually best for this specific matter type and budget

Growing startup's 2-person legal team needs outside counsel for a new practice area (trademark filing, employment dispute, international contract) but doesn't have law firm relationships in that specialty and can't justify a $50K BigLaw engagement for a single matter

GC wants to prove the legal department's value to the board but can't produce meaningful metrics — no data on matter volume, cycle times, outside counsel performance, or cost per matter type because everything lives in email and spreadsheets

IP partner evaluating whether to hire a new associate or send work to outside counsel has no objective data on which outside firms actually deliver better prosecution outcomes for their specific technology areas — the decision is based on relationships and reputation, not data