BigHand Workflow Management is a legal task delegation and support staff management platform purpose-built for law firms. Part of the BigHand product suite (parent company: BigHand, HQ Chicago/London, ~367 employees, $62.5M revenue in 2023 per Latka). BigHand was acquired by Levine Leichtman Capital Partners from Bridgepoint Development Capital. Founded 1996, 30+ year track record. Won ‘Workflow Management Platform of the Year’ at 2025 LegalTech Breakthrough Awards and Enterprise Award at 2024 American Legal Technology Awards. Named ‘Tech Company of the Year’ at 2025 and 2026 Global Business Tech Awards. Core functionality: automated task routing to the right support staff at the right cost, digital workflow forms, dictation-to-workflow integration, SLA monitoring, capacity/utilization reporting, and AI Email Routing (launched 2025 — reads incoming emails and automatically routes tasks to support teams). Available as both on-premise and cloud deployment. In use at firms from 50 to 5,000 staff. Named customers: DLA Piper (implemented for back-office support transformation), Holland & Hart (AmLaw 200 — centralized support team), Lewis Brisbois (AmLaw 100 — optimized legal support), Best Best & Krieger, Anthony Gold Solicitors. Microsoft Teams integration (Microsoft Marketplace listing). iManage DMS integration. On-prem API suite for custom integrations. Pricing: not publicly listed, ‘contact sales’ model. Reddit r/legaltech: ‘$50/month per user’ for BigHand Now (legacy product name). Capterra: mixed reviews — ‘Easy to setup and a breeze to maintain’ vs. ‘far from user-friendly and costly.’ G2: 3.8/5 (10 reviews). Security: SOC 2, ISO 27001, ISO 27701 certified (Trust Center). Sub-brand of BigHand (parentVendor set). LinkedIn followers (21,136) are parent company’s count.
Capabilities
Spans 5 product areas: Workflow Automation, Data , Visualization, Project Management and Collaboration, Transcription and Dictation.
Workflow Coverage
Based on published feature listings, this tool maps to 4 workflow areas:
- Firm Operations & Growth — Task Management
- Communication & Collaboration — Messaging
- Document Drafting & Automation — Templates
- Filing & Compliance — Timelines
Workflow mappings derived from published feature lists. Not independently verified.
What We Haven’t Verified
This page was assembled from publicly available information. Feature claims and workflow mappings are based on what the vendor and third-party listings publish — not hands-on testing or practitioner feedback.
Workflows
Based on practitioner evidence, Bighand Workflow Management is used in these workflows:
What practitioners struggle with
Real frustrations from legal professionals — the problems Bighand Workflow Management addresses (or should address). Sourced from practitioner reviews, Reddit threads, and case studies.
Mid-size firm managing partner has no real-time visibility into firm performance — wants to know which practice areas are profitable, which attorneys are hitting utilisation targets, and where the firm's collections are aging, but the data is spread across billing, PM, and accounting systems
Associate or paralegal spends 2-3 hours daily on repetitive administrative tasks — entering time, filing documents to the right matter folder, updating case status fields, sending routine client update emails — and the firm can't hire more support staff at current margins, but the billable-hour leakage from this admin work costs more than the hire would
Legal administrator at a 50-attorney firm across three states has no centralized way to track which attorneys have completed their CLE requirements and which are approaching deadlines — she maintains a spreadsheet updated quarterly by emailing each attorney, and twice a year someone misses a deadline because they forgot or miscounted their credits
Where it fits in your workflow
Before Bighand Workflow Management
Attorney or lawyer needs administrative support (document formatting, correspondence, research prep, court filing) → currently delegates via email, phone, or hallway conversation → BigHand WFM captures this as a structured digital workflow with routing rules.
After Bighand Workflow Management
Task routed to available support staff member with right skills and capacity → support staff completes task within SLA → status tracked and reported → management gets utilization and capacity data for resourcing decisions.
Integrations & hand-offs
Attorney dictates or creates task (via BigHand Dictation, email, web form, or Microsoft Teams) → BigHand WFM routes to support staff based on skills, availability, practice group, and cost → support staff receives notification → task completed with audit trail → management dashboard shows volume, capacity, utilization metrics → reports inform hiring and resourcing decisions.
Also used by similar teams
Community Data
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