Sub-workflow
Client relationship management (CRM)
Part of the Firm Operations & Growth workflow
Marketing & business developmentClient relationship management (CRM)Reporting & analytics (firm performance)HR / recruiting / talent managementIT / security / infrastructure
Who works on this
All personas on the Firm Operations & Growth page →
Pain points (3)
What practitioners actually struggle with in firm operations & growth. Each pain point links to the vendors that address it.
3 vendors pp-0154 Deputy GC reviewing the company's outside counsel panel realises the corporate litigation firm they've used for five years has lost three of its four key partners — but nobody flagged the departures because there's no systematic way to track attorney movement at the firms you rely on. When it's time to add a new firm to the panel, comparing candidates on practice mix, headcount, partner tenure, and geographic reach means pulling from Chambers, ALM, LinkedIn, and firm websites separately inhouse-enterpriselegal-opsmidinhouse 2 vendors pp-0159 Managing partner knows the firm has deep relationships with 200 clients but no single place shows who knows whom — partners hoard contacts in personal Outlook folders, BD team maintains a stale spreadsheet, and a lateral hire's $5M book of business is invisible to the rest of the firm for months managing-partnerbusiness-developmentmarketing-directorsenior-partner 1 vendors pp-0170 Legal ops runs an outside counsel RFP by emailing a Word doc to 8 firms, collecting responses in a shared drive, and hand-building a comparison spreadsheet — 3 weeks of inconsistent data, and still no way to compare rates or hold firms to them inhouselegalopslegal-opsGC
Vendors by rank (0)
Ranked by the rlegaltech500 popularity score within this workflow.
349 additional vendors outside the rlegaltech500 are tracked in this workflow. See all on the workflow page.