Ngage Live Chat
Part of the Ngage platform.
What it is
What It Does
Ngage is a staffed live-chat service for law firms, founded in 2008. Human operators monitor a firm’s website around the clock, engage visitors, qualify them, and capture contact details and chat transcripts, pushing leads into the firm’s CRM in real time. It sits at the client-intake stage of the workflow and is billed on a per-lead basis.
What We Found
The vendor states it has handled more than 3,000,000 chats and is deployed on over 8,500 websites, serving firms from solo practitioners to large firms. It is distributed in part through legal marketing channels including Martindale. Reviews appear on Trustpilot.
What We Haven’t Verified
- Conversion-rate and chat-volume figures are vendor-stated.
- Per-lead pricing terms — not published in detail.
- This page was assembled from publicly available information, not hands-on testing or practitioner feedback.
Company Info
- Founded: 2008
- Sector: Legal Tech (live chat / client intake)
Integrations
Platforms Ngage Live Chat integrates with. Depth — where curated — reflects how native the connection is. Uncurated entries render without a depth dot.
- Google Analytics 4
Deep — bi-directional API Medium — one-way sync / webhook Shallow — middleware / Zapier-class