NiCE

What It Does

NiCE (NICE Ltd.) is an enterprise software company founded in 1986, best known for its CXone contact-centre-as-a-service (CCaaS) platform, workforce engagement management and AI-driven customer service tools. It is a publicly traded company (Nasdaq: NICE) and is not a legal-specific vendor — its products are used across many industries, including legal and compliance teams. Its Actimize line also covers financial-crime and regulatory compliance.

What We Found

NICE Ltd. reported roughly $2.8 billion in revenue (2024) and employs several thousand people. It is headquartered in Hoboken, New Jersey, with significant operations in Ra’anana, Israel. Its appearance in a legal-tech directory reflects compliance and contact-centre use cases rather than a dedicated legal product.

What We Haven’t Verified

• Specific legal-sector deployments — NICE is a general enterprise vendor, not legal-only.
• Listed integrations (Salesforce, ServiceNow, Zendesk and others) are platform integrations we have not individually tested.
• This page was assembled from publicly available information, not hands-on testing or practitioner feedback.

Company Info

• Founded: 1986
• HQ: Hoboken, New Jersey, USA (R&D in Ra’anana, Israel)
• Headcount: 5,001-10,000 (LinkedIn; ~8,400 reported 2024)
• Revenue: ~$2.8B (2024)
• Public: Nasdaq: NICE
• Sector: Enterprise CX / CCaaS / compliance (not legal-specific)

Note: a prior version of this page listed headcount as 11-50, which was incorrect. NICE Ltd. is a multi-thousand-employee public company.