Sub-workflow
Client communication (portal, secure messaging)
Part of the Communication & Collaboration workflow
Client communication (portal, secure messaging)Internal collaborationCourt / opposing counsel communicationTranscription (meetings, depositions, hearings)
Who works on this
All personas on the Communication & Collaboration page →
Pain points (7)
What practitioners actually struggle with in communication & collaboration. Each pain point links to the vendors that address it.
7 vendors pp-0008 Client calls asking 'what's happening with my case?' — paralegal has to interrupt the attorney because matter status lives in someone's head, not a system solosmallmid 3 vendors pp-0024 Potential client fills out the website contact form at 10pm — nobody responds until 9am, and by then they've already called three other firms and hired the one that picked up. No automated instant reply, no drip sequence, no follow-up reminders solosmallsmall-firm 3 vendors pp-0252 New client emails sensitive documents — tax returns, financial statements, immigration papers — as unencrypted email attachments because the firm has no secure upload portal, and every email is a potential malpractice exposure solosmall-firmparalegal 1 vendors pp-0097 IP law firm prosecution team handling 500+ active patent applications across USPTO, EPO, JPO, and CNIPA uses a different docketing system than the client's in-house team — deadlines get double-entered or missed in translation, office action responses are tracked in email threads, and neither side has real-time visibility into prosecution status largeinhouse 1 vendors pp-0191 Family law attorney recommends co-parent communication go through a court-admissible platform but the parents either refuse to use it, can't figure out the technology, or switch to texting within a week — and when contempt issues arise six months later, there's no reliable record of who said what about custody exchanges solosmallassociatejudge 1 vendors pp-0209 Firm's intake team juggles leads across website chat, text messages, phone calls, Facebook messages, and Google LSA — conversations get lost between platforms, the same prospect gets contacted twice by different staff, and there's no single view of who said what to whom smallmid 1 vendors pp-0275 Solo attorney can't answer the phone during court hearings, depositions, or client meetings — calls go to voicemail, and 67% of legal consumers say they won't leave a voicemail, they'll just call the next firm on the list solosmall-firm-partner
Vendors by rank (0)
Ranked by the rlegaltech500 popularity score within this workflow.
112 additional vendors outside the rlegaltech500 are tracked in this workflow. See all on the workflow page.